Privacy Policy

Last Updated: August 26, 2026

At Sheaxis, operated by Xenox Enext, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use our website https://sheaxis.com, create an account, place an order, contact us, or otherwise interact with our services.

By using Sheaxis, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Company Name: Xenox Enext
Brand Name: Sheaxis
Website: https://sheaxis.com
Email: sheaxis@gmail.com
Address: 11B/1, Govindpuri, Kalkaji, New Delhi - 110047, India

For privacy-related questions or requests, please contact us at:

Email: sheaxis@gmail.com

2. Information We Collect

When you use Sheaxis, we may collect information that is necessary to operate our online store, process your orders, provide customer support, improve our services, and communicate with you.

A. Personal Information You Provide

Depending on how you interact with our website, we may collect information such as:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • PIN/ZIP code
  • State and city
  • Order details
  • Product preferences
  • Customer service communications
  • Reviews, feedback, photographs, or other information you voluntarily provide
  • Information provided when you contact us

We only seek information that is reasonably necessary for the relevant purpose.

B. Payment Information

When you make a purchase, payment information may be processed through third-party payment processors.

Depending on the payment method, payment service providers may process information such as:

  • Payment transaction details
  • Card-related information
  • UPI details
  • Banking information
  • Payment authorization information

We generally do not directly store complete credit or debit card details on our own systems.

Payment information may be handled by the applicable payment service provider according to its own privacy policy and security practices.

3. Information Collected Automatically

When you visit Sheaxis, certain information may be collected automatically through your browser, device, cookies, and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • Approximate location derived from IP address
  • Pages viewed
  • Products viewed
  • Referring website
  • Date and time of website visits
  • Website interaction information
  • Search or navigation information
  • Shopping cart activity
  • Technical and diagnostic information

This information helps us operate, secure, analyze, and improve our website.

4. Cookies and Similar Technologies

Sheaxis may use cookies, pixels, tags, web beacons, and similar technologies.

Cookies may help us:

  • Keep your shopping cart functioning.
  • Remember certain preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Maintain website security.
  • Analyze website traffic.
  • Provide relevant marketing or advertising where applicable.
  • Measure the effectiveness of promotional campaigns.

Some cookies may be necessary for the website to function, while others may be used for analytics or marketing purposes.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

Order Processing

  • Processing and confirming orders.
  • Preparing products for fulfillment.
  • Processing payments.
  • Arranging printing and production.
  • Packaging and shipping products.
  • Providing order updates.
  • Delivering your purchases.

Customer Support

  • Responding to questions and requests.
  • Handling complaints.
  • Processing return, replacement, cancellation, or refund requests.
  • Resolving order and delivery issues.

Website Operations

  • Providing and maintaining our website.
  • Improving website functionality.
  • Personalizing your shopping experience.
  • Troubleshooting technical issues.
  • Detecting and preventing fraudulent or unauthorized activity.

Communication

We may use your contact information to send:

  • Order confirmations.
  • Payment confirmations.
  • Shipping notifications.
  • Delivery updates.
  • Customer service communications.
  • Important information regarding your account or orders.

Where required, promotional communications will be handled in accordance with applicable law and your available preferences.

Business Improvement

We may use information to understand:

  • Which products customers are interested in.
  • Website usage patterns.
  • Customer preferences.
  • Marketing performance.
  • Website performance.

This helps us improve Sheaxis, our products, services, and customer experience.

6. Print-on-Demand and Fulfillment

Sheaxis sells products that may be produced on a print-on-demand basis.

To manufacture and fulfill an order, we may need to share relevant customer information with our third-party print-on-demand and fulfillment partners.

For applicable orders, this may include information such as:

  • Customer name.
  • Shipping address.
  • Mobile number.
  • Email address.
  • Product ordered.
  • Order number.
  • Design/product specifications.

We use this information so that the relevant product can be manufactured, packed, shipped, and delivered to you.

Sheaxis may use Qikink and other service providers for print-on-demand production, fulfillment, and shipping.

We do not intend to share more personal information than reasonably necessary for the relevant service.

7. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify

Our online store is operated using Shopify. Shopify may process information necessary to provide the e-commerce platform and related services.

Payment Service Providers

Payment providers may process payment and transaction information to securely process your purchase.

Print-on-Demand and Fulfillment Providers

We may share relevant order and delivery information with providers such as Qikink to manufacture, fulfill, and ship applicable products.

Shipping and Logistics Providers

We may share your name, address, contact number, and order information with courier and logistics companies so your order can be delivered.

Technology and Service Providers

We may use third-party providers for:

  • Website hosting and technology.
  • Analytics.
  • Email communications.
  • Customer support.
  • Fraud prevention.
  • Security.
  • Marketing.
  • Website performance.

Government and Legal Authorities

We may disclose information when required or permitted by applicable law, regulation, legal process, court order, or lawful government request.

We may also disclose information when reasonably necessary to protect our rights, property, customers, website, or business from fraud, abuse, security threats, or unlawful activity.

8. We Do Not Sell Your Personal Information

We do not sell your personal information to third parties for money.

We may, however, share information with service providers and business partners when reasonably necessary to provide products and services, process orders, operate our website, conduct analytics, provide customer support, or perform other legitimate business functions.

9. Marketing Communications

If permitted by applicable law and where appropriate, we may send promotional communications about:

  • New products.
  • Special offers.
  • Discounts.
  • Sales.
  • New collections.
  • Sheaxis updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us at sheaxis@gmail.com.

Please note that even if you opt out of promotional communications, we may still send essential transactional communications relating to orders, payments, deliveries, refunds, security, or your interactions with us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

  • The purpose for which it was collected.
  • Whether you have an active customer relationship with us.
  • Legal, accounting, tax, or regulatory requirements.
  • Fraud prevention and security requirements.
  • Resolution of disputes.
  • Enforcement of our agreements and policies.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include appropriate technical and organizational safeguards and reliance on security measures provided by trusted service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request information about personal data we process about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal data is processed.
  • Raise a privacy-related complaint or grievance.
  • Exercise other rights available under applicable law.

India's Digital Personal Data Protection Act, 2023 provides a framework concerning processing of digital personal data and includes provisions relating to consent and withdrawal of consent.

The actual availability and scope of any particular right will depend on applicable law and the circumstances of the processing.

To exercise a privacy-related right, contact:

Email: sheaxis@gmail.com

We may need to verify your identity before processing certain requests to help protect your personal information.

13. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent by contacting us at:

sheaxis@gmail.com

Withdrawal of consent will not affect the legality of processing carried out before the withdrawal.

Please note that certain information may continue to be processed where permitted or required by applicable law or where necessary to complete an order or fulfill another lawful purpose.

For example, withdrawing consent after placing an order may not prevent us from processing information necessary to manufacture, ship, deliver, refund, or otherwise complete that transaction.

14. Children's Privacy

Sheaxis is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at sheaxis@gmail.com so that we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

These third parties may have their own privacy policies and terms.

Sheaxis is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.

16. Shopify and Third-Party Technologies

Sheaxis uses Shopify to operate its online store and may use various third-party applications, integrations, analytics services, payment providers, fulfillment providers, and other technologies.

These services may process certain information according to their own policies and contractual arrangements.

We aim to use reputable service providers and share only information reasonably necessary for the relevant business purpose.

17. International Data Processing

Some service providers used by Sheaxis may process or store information outside India.

Where personal information is processed or transferred outside India, we will take reasonable steps to do so in accordance with applicable laws and contractual or organizational safeguards where appropriate.

The availability of certain services may require information to be processed in jurisdictions other than India.

18. Data Breaches and Security Incidents

If we become aware of a personal data breach affecting information under our control, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where notification is required by applicable law, we will provide the required notifications to affected individuals and/or relevant authorities within the applicable timeframe and manner.

19. Accuracy of Personal Information

You are responsible for providing accurate and current information when placing an order or creating an account.

If your information changes, you should update it where possible or contact us at sheaxis@gmail.com.

Providing an incorrect delivery address or contact number may result in delivery delays or failed deliveries.

20. Fraud Prevention and Security

We may process information to identify, investigate, and prevent:

  • Fraudulent transactions.
  • Payment abuse.
  • Unauthorized account activity.
  • Promotional code abuse.
  • Fake orders.
  • Chargeback abuse.
  • Website attacks.
  • Other unlawful or suspicious activities.

Where necessary, we may share relevant information with payment providers, logistics partners, fraud-prevention services, law-enforcement authorities, or other appropriate parties.

21. Business Transfers

If Xenox Enext or Sheaxis undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any successor entity will be expected to handle personal information in accordance with applicable legal requirements.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services.
  • Changes in technology.
  • Changes in our business practices.
  • Changes in third-party service providers.
  • Changes in applicable laws or regulations.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

23. Grievance and Privacy Contact

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.

Privacy/Grievance Contact

Xenox Enext / Sheaxis
11B/1, Govindpuri, Kalkaji, New Delhi - 110047, India

Email: sheaxis@gmail.com

We will make reasonable efforts to review and address privacy-related requests and complaints within the timeframe required by applicable law.

24. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute concerning this Privacy Policy shall be handled in accordance with applicable Indian laws and the applicable jurisdictional requirements.

Nothing in this Privacy Policy is intended to limit any rights available to you under applicable privacy or consumer protection laws.

25. Contact Us

If you have any questions regarding this Privacy Policy or how Sheaxis handles your personal information, please contact us:

Xenox Enext
Sheaxis
11B/1, Govindpuri, Kalkaji, New Delhi - 110047, India

Email: sheaxis@gmail.com
Website: https://sheaxis.com

Last Updated: August 26, 2026