Last Updated: August 26, 2026
At Sheaxis, operated by Xenox Enext, we want you to have a positive shopping experience. Since many of our products are made and printed on demand after an order is placed, certain return, exchange, cancellation, and refund conditions apply.
This Return & Refund Policy explains when you may request a return, replacement, exchange, cancellation, or refund for products purchased through https://sheaxis.com.
1. Company Information
Company Name: Xenox Enext
Brand Name: Sheaxis
Website: https://sheaxis.com
Email: sheaxis@gmail.com
Address: 11B/1, Govindpuri, Kalkaji, New Delhi - 110047, India
For return, refund, replacement, or order-related assistance, please contact us at sheaxis@gmail.com.
2. Print-on-Demand Products
Many products available on Sheaxis are produced on a print-on-demand (POD) basis.
This means that a product may be manufactured, printed, packed, and prepared for shipment specifically after you place your order.
We may use third-party POD and fulfillment providers, including Qikink, to manufacture and fulfill applicable orders.
Because products may be produced specifically for individual orders, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or personal preference, unless otherwise stated or required by applicable law.
3. When Are Returns or Replacements Accepted?
We may accept a return, replacement, or refund request when the product received has a genuine issue, such as:
- The product is damaged when received.
- The product is defective.
- The wrong product was delivered.
- The wrong size/design/product was sent due to an order-processing or fulfillment error.
- There is a significant printing defect.
- The product is materially different from the product ordered.
- The product is missing from the package.
- Another issue is confirmed to have resulted from our manufacturing or fulfillment process.
Each request is reviewed individually.
4. Issues Not Normally Eligible for Return
The following situations generally do not qualify for return, replacement, or refund:
- Change of mind after placing an order.
- Product no longer wanted.
- Incorrect size selected by the customer.
- Incorrect color selected by the customer.
- Incorrect design selected by the customer.
- Minor differences in color caused by screen/device settings.
- Minor variations in print placement or appearance that can occur during manufacturing.
- Normal variations associated with POD manufacturing.
- Damage caused by improper use, washing, handling, or storage.
- Damage caused after delivery by the customer.
- Failure to follow product care instructions.
- Orders returned because the customer provided an incorrect or incomplete address.
- Orders refused or repeatedly missed by the customer.
- Customer preference regarding the appearance of a product where the product matches the order description.
5. Return Request Period
If you receive a damaged, defective, incorrect, or materially different product, please contact us within 48 hours of delivery.
Requests submitted after this period may not be accepted because we may not be able to verify the condition of the product or investigate the fulfillment issue.
To report an issue, email us at:
Please include your order number in the subject line.
6. How to Request a Return or Replacement
To request a return, replacement, or refund, please email:
Your email should include:
- Order number.
- Customer name.
- Registered email address or phone number.
- Description of the issue.
- Clear photographs of the product.
- Photographs of the packaging/shipping label where applicable.
- A video of the package opening or product issue, where reasonably necessary.
For certain claims, we may request additional information or evidence to verify the issue.
Please do not send the product back to us before receiving instructions from our customer support team.
7. Product Condition for Returns
If we approve a return, the product should generally be:
- Unused.
- Unwashed.
- Unaltered.
- In its original condition.
- Accompanied by the original packaging where reasonably possible.
However, if the product is defective or damaged upon delivery, we may provide appropriate instructions based on the specific issue.
8. Damaged Products
If your product arrives damaged, please contact us within 48 hours of delivery.
Please provide clear photographs showing:
- The damaged product.
- The packaging.
- Shipping label.
- The specific damaged area.
We may ask for additional photographs or video evidence to determine whether the damage occurred during manufacturing, packing, or transportation.
If the claim is approved, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.
9. Defective or Incorrect Products
If you receive a defective product or a product different from what you ordered, please contact us within 48 hours of delivery.
After verification, we may provide:
- A replacement product;
- A refund; or
- Another appropriate remedy.
The specific resolution will depend on the nature of the issue, product availability, and applicable law.
10. Wrong Size Ordered by Customer
Customers are responsible for selecting the correct size before placing an order.
Please carefully review the size chart available on the relevant product page before ordering.
If you select the wrong size and the product supplied matches the size ordered, we generally do not accept returns or exchanges for that reason because the product may have been manufactured specifically for your order.
If we sent a different size from the one ordered, please contact us within 48 hours of delivery.
11. Wrong Address Provided by Customer
Customers are responsible for entering a complete and accurate shipping address during checkout.
If an order cannot be delivered because of:
- Incorrect address;
- Incomplete address;
- Incorrect PIN code;
- Incorrect phone number;
- Customer unavailable for repeated delivery attempts; or
- Customer refusal to accept the shipment,
the order may be returned by the courier.
Any reshipping or additional delivery charges, where applicable, may be payable by the customer.
If the order cannot be reshipped, any refund will be handled according to the circumstances and applicable law.
12. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order by emailing:
Because POD products may enter production shortly after an order is placed, cancellation may not be possible once production or fulfillment has started.
If production has already started, the order may not be eligible for cancellation except where required by applicable law.
If your cancellation request is accepted before production begins, the eligible amount will generally be refunded to the original payment method.
13. Refunds
If a refund is approved, we will generally initiate the refund using the original payment method, wherever reasonably possible.
The time taken for the refund to appear in your account may depend on:
- Your payment provider.
- Bank processing times.
- Payment gateway processing.
- The original payment method.
Sheaxis does not control the processing time of banks or third-party payment providers.
14. Refund Amount
Where a refund is approved, the amount refunded will depend on the circumstances of the case.
Depending on the situation, the refund may include the eligible amount paid for the affected product.
Shipping charges may or may not be refundable depending on the reason for the refund and applicable law.
For example, where an order is correctly supplied and the customer simply changes their mind or selects an incorrect size, a refund may not be available.
Where an order is defective, damaged, incorrect, or otherwise eligible for a remedy, we will determine the appropriate refund or replacement in accordance with this Policy and applicable law.
15. Refund Processing Time
Once we approve a refund, we will initiate the refund within a reasonable period.
After initiation, the amount may take additional time to appear in your bank account, card, UPI account, wallet, or other payment method.
The actual processing time depends on the relevant payment provider or financial institution.
If you believe a refund has not been received after the expected processing period, please contact us at:
16. Replacement Policy
Where a replacement is approved, we may arrange for a replacement product to be manufactured and shipped.
Because Sheaxis products may be produced on demand, replacement products may require additional production and delivery time.
A replacement may be subject to product availability.
If the same product or variant is unavailable, we may offer an alternative resolution, such as a refund, subject to the circumstances and applicable law.
17. Return Shipping
If a return is approved because we supplied a defective, damaged, or incorrect product, we may provide appropriate instructions regarding return shipping.
Customers should not independently ship products to an address unless instructed by Sheaxis.
For returns arising from reasons that are the customer's responsibility, any applicable return or reshipping costs may be the customer's responsibility, subject to applicable law.
18. Non-Returnable Products
Unless otherwise specified on the relevant product page or required by applicable law, the following may generally be non-returnable:
- Print-on-demand products.
- Personalized or customized products.
- Products manufactured specifically after an order is placed.
- Products that have been used, washed, altered, or damaged after delivery.
- Products returned without prior approval.
- Products returned after the applicable return-request period.
19. Cash on Delivery Orders
For Cash on Delivery orders, refund processing may require additional information from the customer, such as bank account or UPI details, depending on the available refund method.
We will not request unnecessary sensitive banking credentials such as passwords, PINs, or OTPs.
Customers should never share their banking password, UPI PIN, card PIN, or OTP with Sheaxis representatives.
20. Order Refusal or Delivery Failure
If a customer refuses to accept an order or repeatedly fails to receive the shipment, the order may be returned to the fulfillment or shipping facility.
In such cases, a refund may not be automatically issued.
Any refund or reshipping request will be reviewed based on the reason for the delivery failure, applicable shipping costs, order status, and applicable law.
21. Promotional and Discounted Orders
Products purchased using promotional offers, discount codes, or special pricing remain subject to this Return & Refund Policy.
Unless otherwise stated, the use of a discount code does not create a separate right to return or exchange a product.
If an eligible refund is approved, the refund will generally be calculated based on the actual amount paid for the affected product/order.
22. Fraudulent or Abusive Claims
We reserve the right to investigate suspicious or repeated return, replacement, refund, chargeback, or damage claims.
Where we reasonably believe a claim involves fraud, abuse, false information, or misuse of our policies, we may take appropriate action, subject to applicable law.
This may include requesting additional evidence or restricting certain transactions or services.
23. Chargebacks
Before initiating a payment chargeback, we request that customers contact us at sheaxis@gmail.com so we can attempt to resolve the issue.
If you have already received a refund or replacement, please do not initiate a duplicate chargeback for the same transaction.
Nothing in this section limits any rights you may have under applicable payment, consumer protection, or other laws.
24. Consumer Rights
This Return & Refund Policy is intended to explain our standard procedures and does not limit or exclude any rights or remedies that cannot legally be excluded under applicable Indian law.
Where applicable law provides a consumer with a right to a refund, replacement, repair, cancellation, or another remedy, those rights will continue to apply.
25. Policy Changes
We may update this Return & Refund Policy from time to time to reflect changes in:
- Our products.
- POD fulfillment processes.
- Shipping arrangements.
- Payment methods.
- Business practices.
- Applicable laws or regulations.
The updated version will be posted on this page with a revised "Last Updated" date.
26. Contact Us
For return, replacement, cancellation, or refund requests, please contact:
Xenox Enext / Sheaxis
11B/1, Govindpuri, Kalkaji, New Delhi - 110047, India
Email: sheaxis@gmail.com
Website: https://sheaxis.com
Return & Refund Request Email
Please use the subject:
"Return/Refund Request – Order #[Your Order Number]"
Please provide your order number and clear details of the issue so that our team can review your request efficiently.
By placing an order through Sheaxis, you acknowledge that you have read and understood this Return & Refund Policy, subject always to any rights and remedies available to you under applicable law.