Shipping & Delivery Policy

Last Updated: August 26, 2026

At Sheaxis, operated by Xenox Enext, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how we process, fulfill, ship, and deliver orders placed through https://sheaxis.com.

Since many of our products are print-on-demand (POD) products, they are manufactured or printed after an order is placed. We work with third-party fulfillment and logistics partners, including Qikink, to manufacture, pack, and ship applicable orders.

1. Company Information

Company Name: Xenox Enext
Brand Name: Sheaxis
Website: https://sheaxis.com
Email: sheaxis@gmail.com
Address: 11B/1, Govindpuri, Kalkaji, New Delhi - 110047, India

For shipping and delivery questions, please contact us at sheaxis@gmail.com.

2. Where We Deliver

Sheaxis primarily delivers products across India.

Delivery availability may vary depending on:

Product type.
Delivery PIN code.
Courier availability.
Serviceability of the destination.
Product size or weight.
Other logistical considerations.

If your location is not serviceable, we may contact you regarding the order or cancel the affected order and process an eligible refund.

3. Print-on-Demand Processing

Many Sheaxis products are produced on demand.

After you place an order:

Your order is received and verified.
Payment/order details are processed.
The product is sent for production where applicable.
The product is printed/manufactured.
The product is quality checked and packed.
The package is handed over to a delivery partner.
The order is shipped to the address provided during checkout.

Because production takes place after the order is received, POD products may require additional processing time compared with ready-to-ship products.

4. Order Processing Time

Orders are generally processed after successful order confirmation and payment authorization.

For print-on-demand products, production and fulfillment may take approximately 2–5 business days before the order is handed over to the shipping carrier.

Processing times are estimates and may vary depending on:

Product type.
Order volume.
Production requirements.
Availability of materials.
Technical issues.
Holidays.
Operational disruptions.
Other circumstances beyond our reasonable control.

Orders placed on weekends or public holidays may begin processing on the next business day.

5. Estimated Delivery Time

After the order has been processed and dispatched, delivery within India may generally take approximately 3–7 business days, depending on the destination and courier service.

Therefore, the overall estimated delivery time may generally be around:

5–12 business days

from successful order confirmation.

These are estimated timelines and not guaranteed delivery dates.

Certain remote, rural, or difficult-to-service locations may require additional delivery time.

6. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can sometimes occur.

Delivery may be delayed because of:

Weather conditions.
Natural disasters.
Heavy traffic.
Public holidays.
Festivals and peak shopping periods.
Courier operational issues.
Transportation disruptions.
Incorrect or incomplete address.
Customer unavailability.
Government restrictions.
Remote delivery locations.
Unexpected production delays.
Other circumstances beyond our reasonable control.

A delivery delay does not automatically qualify an order for cancellation or refund where the order is otherwise successfully fulfilled.

If there is a significant delivery issue, please contact us at sheaxis@gmail.com.

7. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Order value.
Product type.
Delivery location.
Shipping method.
Weight or dimensions.
Promotional offers.

If free shipping is offered, the applicable terms of the offer will be displayed on the website or during checkout.

8. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link where tracking information is available.

You may use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

If tracking information does not update for a reasonable period, please contact us at:

sheaxis@gmail.com

9. Shipping Partners

We may use third-party courier and logistics providers to deliver your order.

Depending on the destination and availability, your order may be shipped through one or more logistics partners.

For applicable POD orders, Qikink and its logistics partners may be involved in production, fulfillment, and shipping.

Once an order is handed over to a courier, delivery is subject to the courier's operational processes.

10. Delivery Address

Customers are responsible for providing an accurate and complete delivery address during checkout.

Please carefully verify:

Full name.
House/flat number.
Building name.
Street/locality.
City.
State.
PIN code.
Mobile number.

Sheaxis is not responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.

11. Changing the Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible at:

sheaxis@gmail.com

We will try to accommodate the request where possible.

However, an address change may not be possible once the order has entered production, been packed, or been handed over to the shipping carrier.

If the order has already been dispatched, the address generally cannot be changed through Sheaxis.

12. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its policies and the destination.

A delivery may fail because:

The customer is unavailable.
The customer refuses delivery.
The address is incorrect.
The phone number is unreachable.
The PIN code is incorrect.
The delivery location is inaccessible.
The customer does not respond to courier calls.

If a package is returned because of failed delivery attempts or customer-related reasons, additional shipping or reshipping charges may apply if a new shipment is requested.

13. Returned-to-Sender Orders

If an order is returned to the sender or fulfillment facility because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other customer-related reasons, please contact us at sheaxis@gmail.com.

Depending on the circumstances, we may offer:

Reshipment, subject to applicable charges; or
An eligible refund, subject to our Return & Refund Policy.

Because POD products may be manufactured specifically for an order, the available resolution may depend on the condition and status of the returned product.

14. Damaged Packages

If your package appears visibly damaged when delivered, we recommend:

Taking photographs of the package before opening it.
Recording an unboxing video where possible.
Taking photographs of the product and packaging.
Contacting us at sheaxis@gmail.com as soon as possible.

Please refer to our Return & Refund Policy for information regarding damaged or defective products.

15. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item appears to be missing from your shipment, contact us at sheaxis@gmail.com within 48 hours of delivery.

Please provide:

Order number.
Photographs of the package.
Shipping label.
Product received.
Details of the missing or incorrect item.

We will review the issue and provide an appropriate resolution where the claim is verified.

16. Cash on Delivery

Where Cash on Delivery is available, customers may be required to pay the applicable order amount to the delivery partner at the time of delivery.

COD availability may depend on:

Delivery PIN code.
Order value.
Product type.
Courier availability.
Other operational restrictions.

We reserve the right to restrict or disable COD for certain orders, locations, or customers where permitted by applicable law.

17. Multiple Products in One Order

If an order contains multiple products, the products may sometimes be processed or shipped separately depending on production, fulfillment, inventory, and logistics requirements.

In such cases, you may receive more than one shipment or tracking number.

You will not necessarily be charged additional shipping fees solely because an order is divided into multiple shipments, unless otherwise communicated at checkout.

18. International Shipping

At present, Sheaxis primarily focuses on deliveries within India.

If international shipping becomes available in the future, applicable destinations, shipping charges, delivery timelines, customs duties, taxes, and other conditions will be displayed at checkout or communicated separately.

Customers may be responsible for customs duties, import taxes, or other charges applicable to international shipments where applicable.

19. Shipping and Delivery Communication

We may contact you using the information provided during checkout regarding:

Order confirmation.
Production status.
Shipping confirmation.
Tracking information.
Delivery issues.
Address verification.
Customer support matters.

These communications may be sent by email, SMS, phone call, WhatsApp, or other available communication channels where appropriate.

20. Delivery Estimates Are Not Guarantees

All delivery timelines published on Sheaxis are estimates.

We cannot guarantee delivery on a specific date because fulfillment and transportation involve third-party providers and circumstances outside our reasonable control.

We will, however, make reasonable efforts to assist you if your order experiences an unusual or significant delay.

21. Force Majeure

Sheaxis will not be responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including:

Natural disasters.
Floods.
Fire.
Severe weather.
Epidemics or pandemics.
War.
Civil unrest.
Strikes.
Transportation disruptions.
Government restrictions.
Courier disruptions.
Supply-chain interruptions.
Technical failures.
Other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

22. Delivery and Refunds

A shipping delay does not automatically qualify an order for a refund.

Refunds, cancellations, replacements, and returns are governed by our Return & Refund Policy and applicable law.

If your order is lost, materially delayed, damaged, or otherwise affected by a delivery issue, please contact us so we can investigate the matter with the applicable fulfillment or shipping partner.

23. Customer Responsibility

By placing an order, you agree to:

Provide accurate delivery information.
Remain available to receive the shipment.
Respond to reasonable courier communications.
Accept delivery of correctly fulfilled orders.
Inspect the package and product after delivery.
Report damaged, defective, incorrect, or missing products within the applicable period.